Refund policy.

Report an issue within 48 hours

If your order arrives damaged, leaking, expired or incorrect, email us within 48 hours of delivery with the order number, package label and clear photos or video. Keep the original product and packaging until we respond.

Food safety exclusions

Because these are consumable products, opened, used or unsealed items cannot be returned for preference, taste, aroma, natural colour variation or honey crystallisation. Items damaged after delivery or stored contrary to label directions are not eligible.

Approved replacement or refund

After verification, we may replace the affected item, issue store credit or refund the item value to the original payment method. Approved refunds are initiated within 5–7 business days; bank processing time may vary.

Cancellation

Contact us promptly to request cancellation. An order can be cancelled only before it enters packing or dispatch. Shipping fees may be non-refundable once dispatched.

Contact

Email dellipure21@gmail.com or call +91 9960498357 / +91 7066643850 with your order number.